Refund policy

Returns & Exchanges

Because cigars and other tobacco products are consumable goods, all tobacco sales are final once shipped, except when an item arrives damaged, defective, or incorrect.

We do not accept returns or exchanges based on personal preferences regarding a cigar’s flavor, strength, appearance, aroma, draw, or other subjective characteristics.

Non-tobacco merchandise may be eligible for return if it is unused, unopened, and in its original condition and packaging.

Please contact Sun of a Gun Cigars before returning any merchandise. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Orders

We want every order to arrive as expected. If your order arrives damaged, defective, or contains an incorrect item, please contact us within 48 hours of delivery.

When contacting us, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product and its packaging

Please keep the affected products and all original shipping materials until our team has reviewed your claim.

After reviewing the circumstances, Sun of a Gun Cigars may provide an appropriate replacement, store credit, or refund, depending on the nature of the issue and product availability.

Lost, Missing or Stolen Packages

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier and notify Sun of a Gun Cigars as soon as possible.

Claims involving lost, missing, or stolen packages will be reviewed individually. A carrier investigation may be required before a replacement, credit, or refund can be considered.

Order Changes & Cancellations

Please contact us as quickly as possible after placing your order if you need to make a change or cancellation.

We will make every reasonable effort to accommodate your request. However, once an order has been processed, packaged, or shipped, we may be unable to modify or cancel it.

Contact Us

For questions regarding returns, damaged products, or order issues, please contact us:

Email: sales@sunofaguncigars.com
Phone: (928) 276-3500

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